Shipping

** Due to the packaging law, I can't ship to Germany. Sorry for the inconvenience!

** UK customers please order via my Etsy. I don't have all of the items available there so if you'd like to purchase any items from my shop, please email me the items you want and I can create a custom listing on Etsy with the total price for you.

**Please check Auspost website to see if your country accepts shipment from Australia
Due to COVID-19, there will be delays in delivery services. Please be patient if your order arrives later than usual.

If you have any questions, please contact me via [email protected]

Processing time:

• 5-7 business days. I usually pack orders during the weekends as I have a full-time job :)
• You will receive a confirmation email after you place an order and after your order is shipped. 

Estimate delivery times:

- Australia
Lettermail | No tracking: 3 days -2 weeks

Parcel | With tracking: 3-7 business days

Note: I can send keychains, phone grips using lettermail in Australia but I will not re-send the order if it is lost during delivery due to limited stocks. If you want to have peace of mind then please select tracked parcel.

- International

Lettermail | No tracking: 1 month -3 months. Please use this option for stickers ONLY

Parcel | With tracking 

• Zone 1: New Zealand (5-15 working days)
• Zone 2: United States, Cananda (10-23 working days)
• Zone 3: Rest of the world (15-30 working days)

International buyers are responsible for their country's customs or import taxes upon receiving the items. 

Returns/ Exchange: 
I don't accept return or exchange unless the items are damaged upon arrival. Please contact me if you have any issues with your order. I will try my best to sort things out :)

Lost order:
For untracked mail, once the order is shipped out, it's beyond my control. I will not refund/resend the lost order so please keep this in mind before ordering. I recommend you select tracked parcel if this is a concern. 

Please make sure you check your contact details (name, address) carefully before placing orders. Buyers will be responsible for return shipping fee when an item is returned/abandoned due to incorrect/ incomplete address.

Thank you for your patience and understanding